Airhop answers from approved knowledge, routes uncertain questions to your team with full context, and reuses only the resolutions you approve.
Start with your own docs and one support channel. Live in an afternoon.
Most support automation breaks at the edge of what it knows. Airhop is built for that moment.
It answers from approved knowledge, hands off uncertainty with the full thread, and turns each human resolution into a draft your team reviews — so the loop tightens with every ticket.
Every response starts with the docs, policies, and past resolutions your team has allowed Airhop to use.
When the evidence is weak or a customer asks for a person, the conversation arrives with the question and sources checked.
Airhop prepares a reusable answer from the resolution. Your team edits it, approves it, or leaves it out of future replies.
Answer, hand off, learn. Airhop handles the questions it can support with evidence and brings your team into everything else.
Airhop searches only the material your team trusts, answers the question directly, and keeps the source trail attached so the response can be checked.
If Airhop cannot verify an answer, the full thread routes to your team with the question, sources checked, and reason for the handoff already attached.
After a teammate resolves the question, Airhop drafts a clean customer-ready answer. Your team decides whether it should become reusable knowledge.
Airhop is designed around the boundary between what the agent knows and what your team should decide. You control both sides.
A human reply can solve more than one customer's problem, but it should not become agent knowledge by accident. Airhop turns the resolution into a clean draft with the responder and context attached. Your team edits it, approves it, or leaves it out of future answers.
When confidence is low or a customer asks for a person, Airhop routes the thread with the original question, conversation, and sources checked.
Strong approved evidence can produce an answer. Weak or missing evidence sends the conversation to a teammate rather than filling the gap with a guess.
Choose the docs, policies, and reviewed resolutions Airhop can use. Drafts and internal material stay outside the answer boundary until your team says otherwise.
Define which docs, policies, and reviewed answers can support a customer response.
Let strong evidence answer and send weak evidence to your team before the agent guesses.
A teammate can step into any thread, reply directly, and keep the full conversation intact.
Human resolutions become drafts first. Your team decides what Airhop is allowed to learn.
Every question runs through the same controlled loop. Airhop checks the approved knowledge first, routes uncertainty to your team, and keeps new knowledge in review.
Bring the knowledge your team trusts and the channels where support already happens. Airhop keeps the answer and handoff in one loop.
Airhop is rolling out to B2B SaaS teams that want useful AI support without giving up human judgment. Bring your docs and real support questions to a 30 minute walkthrough.
A 30 minute walkthrough,
then we get you live.
No. Airhop is a support agent built around an answer, handoff, and learning loop. It answers from approved knowledge, routes uncertainty to your team with context, and prepares human resolutions for review.
Every answer starts with the docs, policies, and reviewed resolutions your team has approved. Airhop keeps the supporting source attached, and when the evidence is weak or missing, it hands the conversation to a human rather than filling the gap with a guess.
The full thread routes to your team with the original question, conversation history, sources checked, and reason for the handoff. A teammate can reply without asking the customer to start again.
After a teammate resolves the question, Airhop turns the response into a clean customer-ready draft and preserves who answered and where it came from. Your team can edit it, approve it, or leave it out of future answers.
No. New answers wait for review. Your team controls which human resolutions become reusable knowledge and can remove an approved answer later without losing its history.
Airhop can use your help content, product docs, policies, and resolved support material as knowledge. It supports customer conversations and human handoff through your website widget, email, and Slack.
Start with your approved docs and one support channel. We configure the answer boundary, human handoff, and review flow with your team before Airhop handles customer questions.
Yes. Each workspace runs under strict tenant isolation, the widget uses signed identity, and you get GDPR erase and retention controls. Your data stays yours and is sealed from every other workspace by design.